Our Services

Alderlea Medical Clinic

Office Hours:

Monday – Friday 9:00am-5:00pm

(phones answered 9:30am-12:30pm and 1:30-4:00pm)

Contact:

Phone:250-748-9000

Fax: 250-748-1299

101-330 Festubert St, Duncan, BC V9L 3S9

View our COVID-19 Safety plan.

COVID vaccination number: 1-833-838-2323

Emergency Numbers

If you are in an emergency or crisis

CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM.

Other important numbers:

Nurses Help Line: 811

Emotional Support Line: 310-6789

The Crisis Line1-888-494-3888 or

1-800-SUICIDE (1-800-784-2433)

Kid’s Help Phone:

310-1234 (no area code needed) OR

1-800-668-6868

Further information about these services can be found on our After Hours Services page.

COVID-19 Pandemic Safety Plan

Revised December 15, 2020  

If feeling sick with possible COVID-19 (fever, new cough, breathing difficulty, etc.) then stay at home, no exceptions, and call 1-844-901-8442 to arrange a test ASAP.
If unsure, you may call 8-1-1 or complete the online BC COVID-19 Self-Assessment Tool: https://www.thrive.health/bc-self-assessment-tool or call our office for assistance/directions. If experiencing severe symptoms then call 9-1-1 (ambulance).

  • Patient visits will be done preferably by phone (or videoconference for some) but may be scheduled in person when necessary.
  • Those with possible COVID-19 symptoms will be referred to a testing center.
  • No Walk-ins permitted. 
  • Mandatory medical grade ‘Mask Up’ policy applies to everyone entering the clinic—exemptions: children 2 years and under; staff when alone in a private office space & during lunch/snack breaks; rarely others. See instruction poster on safe mask use.
  • No sharing of food or beverages.
  • The maximum # of people allowed in our clinic at any one time currently is: 20.
  • Wash hands or use hand rub on entry & exit of clinic, before & after doctor-patient contact, when donning/doffing PPE, at bathroom and other break times, etc.
  • Maintain physical distance of 2 metres between each other as much as possible.
  • Cover coughs or sneezes with elbow/arm sleeve; change mask if wet or soiled.
  • Speak softly wherever possible to reduce potential droplet and aerosol spread.
  • Enhanced room cleaning will be done after each patient in addition to scheduled cleaning/disinfecting of high touch surfaces (i.e., door handles).

We all must follow the provincial health officer’s orders.
In this challenging time please remember to

“Be Calm. Be Kind. Be Safe.”